#Speak to amazon agent how to

Get clarification on any solutions they offer you. Remember: They are trying to solve your problem, whether it seems like it or not.Ĥ. The process can be frustrating, but being patient with every person you talk to will only help your cause.

#Speak to amazon agent how to

SEE ALSO: How to Cancel Amazon Prime in Just 7 Steps If they can't help you, you might have to speak to someone else.

This goes without saying, but you'll have much better luck with your Amazon complaint if you're polite - whether you're chatting on your computer or speaking on a phone call.Ī customer service representative only has a certain amount of power, and they typically have to follow a script to solve your problem. Either way, you'll want to provide the rep with as much information about the problem as you can. The product manufacturer might need to hear about your issues, or perhaps Amazon's shipping packaging isn't sufficent. Keep screenshots of your chat conversations with Amazon customer service as proof of what transpired. But if it's the third time you've received this damaged product from this seller, it's worth speaking to a representative. Problems like damaged items can be handled without talking to a live agent. Contact Customer Service for the Right Problems Once you're talking to an Amazon customer service representative, these tips will ensure your experience is a smooth one.ġ. You'll be asked if you'd like to discuss the matter with an associate click 'Yes.'ĥ Tips for Dealing With Amazon Customer Support.Alternatively, once you answer the automated questions, look at the bottom of the chat window for a symbol of a person wearing a headset.If you click 'Start chatting,' a separate window will open up and you'll have to answer some automated questions before getting a live agent.Choose between 'Chat right now' for Amazon customer service chat, or 'Have us call you,' where an Amazon helpline representative will call you on the phone.Under 'Browse Help Topics,' click 'Need More Help?'.Here's how you can quickly get in touch with a representative. Tracking down the right link to contact Amazon customer service can be difficult.

SEE ALSO: Yikes! What to Do When Your Amazon Package Is Not Delivered Here's everything you need to know about Amazon customer service. When you have to contact Amazon customer care, these tips will help you get the answers you need with minimal heartache.

Amazon shipping delays are also not uncommon. Shopping at Amazon is usually a smooth experience, but even Prime members are bound to run into the occasional missing Amazon package or service issue.